Council President Griffin Commends Cleveland Clinic for Revising Copayment Policy

May 29, 2025

Cleveland City Council President Blaine A. Griffin expressed appreciation following the Cleveland Clinic’s recent decision to revise its policy regarding insurance copayments.

The change comes after Cleveland City Council members raised concerns about the Clinic’s initial policy, which required patients to pay their copays before receiving care. Last week, Council had invited Clinic officials to a caucus meeting to discuss the potential impact of the policy, particularly on residents who may delay or avoid necessary medical care due to financial barriers.

On Wednesday, the Cleveland Clinic announced an update to the policy, stating:

“Our process update to collecting insurance copays is not intended to disrupt patient care. Commercially insured or Medicare Advantage patients unable to pay their copay can set up a 0% interest payment plan to ensure continuity of care.”

Council President Griffin welcomed the revised approach, emphasizing the importance of ensuring that all Clevelanders have access to timely medical services.

“I had honest conversations with the executive team at the Cleveland Clinic about how this policy could hurt people in our community,” said Council President Blaine A. Griffin. “I’m truly grateful they took the time to listen and made changes that help ensure folks can still get the care they need.

“I want to personally thank Vicki Johnson, Chief Community Officer at the Cleveland Clinic, and President and CEO Dr. Tom Mihaljevic for their responsiveness and commitment to the community.”